Frequently asked questions
Can I renew before my membership expires?
Yes. You can renew when the renewal option becomes available on your Membership Account page.
Can I renew using an existing username and password?
Yes, if you already have an account in the current GTA membership system. You should use that account rather than creating a duplicate.
Older accounts from before the membership system transition in January 2026 cannot be used.
What if my school has a new Group Manager?
Contact GTA NSW & ACT IT Support team at itsupport@gtanswact.org.au so the school’s group membership can be transferred or appropriately updated. This helps preserve access for existing school staff.
Can I increase or reduce the number of staff included in a school membership?
You can select the available membership category that best suits your school’s staff requirements. If you need a customised arrangement or a change to your school’s existing group allocation, contact GTA NSW & ACT IT Support team at itsupport@gtanswact.org.au before renewing.
What if my school has requested an invoice but hasn’t paid yet?
If the school has already requested an invoice, please do not submit another membership purchase. Check with your school’s finance team and follow up on the existing invoice. Duplicate orders can cause difficulties with membership processing.
When will my membership become active?
Credit card payments normally provide immediate access. Invoice payments require reconciliation and manual processing. GTA advises allowing up to five business days after payment confirmation for group membership access to be granted.
Will staff members lose access if the school membership expires?
Yes. Staff membership access depends on the school’s active group membership. If the Group Manager’s membership expires or is cancelled, associated staff will lose access until the school membership is renewed and their accounts are correctly linked.